iXperience - a bit about us…
iXperience offers the only summer study abroad program that combines the 3 most important aspects of career acceleration: immersive classroom learning, hands-on professional experience, and cultural and personal exploration. Our vision is to challenge traditional education globally.
Join us and your sense of impact and reward will be huge. You will help to build a brand which is making a real difference in education, both locally and internationally. iXperience teaches 21st century skills in a way that universities don't. We're empowering the next generation of learners with knowledge, skills and experience that will enable them to discover their potential and help them go on to shape our future.
We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately. You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.
Being an organisation that’s passionate about education, we place a high value on learning and personal growth, so you’ll have time to learn new skills in work time and at the company’s expense.
One of our goals is to build the most revolutionary and accelerated education spaces anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential, and creating the best working environment possible.
Why this is an incredible opportunity
This role is perfect for an ambitious and passionate customer services specialist who wants to rev up their career by experiencing first-hand what it is like to be part of an energetic and extremely fast-growing company.
We are a new and quickly developing team which means that you are going to get to know the business well very quickly. Your role will be essential in increasing the value of our product offering by supporting our customers through the admissions pipeline.
One of our goals is to build the most revolutionary and accelerated education spaces anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential, and creating the best working environment possible. You’ll be perfect for this role if you’re someone who wants to work as part of energetic team of the most ambitious and driven people around.
Why join iXperience?
Your role as part of the iX team
You are a high-energy, people-loving individual with a passion for education and the ability to guide prospective students through our admissions process. You are also a natural influencer who is able to sell and support our products proactively. You are driven, personable and comfortable with communicating telephonically and with a variety of people from different cultures on a daily basis.
Please note that this role will require you to work outside of the usual nine to five office hours. Our customers are predominantly US-based and you will, therefore, be working in line with US time zones (evenings).
Specifically, what you will achieve
You’ll need to be pretty awesome at these things
People focused; truly and genuinely driven by a desire to provide first-rate customer service, be motivated by making personal connections with our customers and maintain a professional persona at all times.
Resilience; working outside of normal office hours means that this role, more than any other in our business, needs a person who can still feel like part of a team, even when they don’t spend all day, every day in the office.
Excellent critical judgment; able to make good decisions, be trusted, respected and dependable, be proactive and responsive, ask the right questions, raise flags at the right time, able to prioritize and plan workloads for the team.
Mindfulness; be considerate of the implications of your work, really care about what you are doing and the impact of your contribution.
Smells like team spirit; we are all contributing to the same vision and goal, so be a great individual contributor but be more motivated by supporting the team to achieve - we only win if the team wins - see the impact of your own work and positively influence and help the work of others.
Don’t be a wallflower; get stuck in, execute, generate ideas, have an impact, don’t just sit back and be a shrinking violet.
The nitty gritty - you’ll also need to be able to tick all these boxes
The nice-to-haves - we’ll let these slide if everything else fits
Ideally, you will have 2+ years’ experience in a role where international students were your customer base.
You are able to demonstrate a keen passion for innovation and disruption in the education space.
We will consider you if you have less work experience, but you need to live and breathe customer service and understand the impact that it has on our business.
Startup experience. Sometimes our priorities change so you've got to be comfortable with ambiguity, be able to wear lots of hats and adapt easily as we continue to grow.
If this sounds exciting to you and you have considered the unconventional hours that this role requires, apply below and tell us why you’re interested in joining us.